Oshrink (“Oshrink”, “we,” “us” and “our”) provides virtual mental health care services
intended to increase access to emotional and social support, and to promote early
detection of mental health symptoms. Privacy is extremely important to us, so we
have taken several steps to protect your information and put you in control.
This privacy policy (“Privacy Policy”) describes how we collect, use, disclose and
store Personal Information you provide to us through the website and mobile
application tools that provide the services described above (collectively, the
“Services”). Please review this Privacy Policy carefully and in its entirety. If you have
questions about this Privacy Policy, you can contact us at hello
oshrinkindia@gmail.com.
This Privacy Policy describes:
● The Personal Information we collect when you interact with the Services;
● How we use and process the Personal Information that we collect;
● How we may share Personal Information with third parties; and
● The security of your Personal Information.
- Acceptance of the Privacy Policy
Please review this privacy policy carefully. When you submit your Personal
Information to or through the Services, you consent to the collection and processing
of your Personal Information as described in this Privacy Policy. By using the
Services, you accept the terms of this Privacy Policy, and our Terms of Use. - Effective Date and Changes to
Privacy Policy
The Effective Date of this Privacy Policy is set forth at the top of this Privacy Policy.
We may change this Privacy Policy from time to time at our discretion and when
required by law, we will notify you of changes to this Privacy Policy. Material changes
will be posted to this page and will be emailed to registered users. Your continued
use of the Services after the Effective Date constitutes your acceptance of the
amended Privacy Policy. The amended Privacy Policy supersedes all previous
versions. - Personal Information We Collect
We do not ask for any personal information to provide our Services to you except
some categorical information (age range, educational background, professional
background). If you sign up as a Peer, we do require certain Personal Information
(your LinkedIn ID ) to provide our Services to you. We anonymize all the information
once we process it. “Personal Information” may include contact information such as
your LinkedIn ID (maybe including first name, last name, email address, location,
phone number), information about your health and medical history that you may
input while using or communicating through the Services, and information about how
you interact with and use your device. Personal Information that has been
anonymized is not Personal Information as it does not allow for a specific individual
to be identified.
Peer Chat Transcripts. While we generally do not monitor transcripts of chats
between users and Peers, we may occasionally review the chat transcripts to
conduct quality control, address potential safety issues, and prevent misuse of our
platform, if certain suspicious or potentially harmful activity is detected. We may also
use aggregated data from anonymized chat transcripts to conduct research and
development. In reviewing this information, Oshrink will maintain all applicable
confidentiality/HIPAA/privacy standards.
Without providing your Personal Information you may not access Services through
Oshrink, contact or correspond with us or other users, or utilise the mCorners and
other programs available on our platform.
● Account Setup. When you sign up for an account with us, we ask for and
collect Personal Information such as your age range, educational and
professional background. We need this information to provide you with the
relevant services. For Peers, we also ask for their LinkedIn Id, so as to
validate the quality of our Peers. Though the information collected is
encrypted and anonymized.
● Peer Applicants. If a user wishes to apply to be a Peer on Oshrink, the visitor
will be required to submit Personal Information as requested. Any Personal
Information supplied by or on behalf of a user for purposes of becoming a
Peer will be maintained by Oshrink. Please note that Oshrink may have
additional privacy terms that apply to the Peers. Such terms will be made
available when an applicant applies to be a Peer or otherwise accesses his or
her account.
● Mental Health Services. We collect your Personal Information when you
access mental health services through our Services, when you contact or
correspond with us or the Peers via the Services or when you utilise the
therapy exercises and challenges available on the Services.
● Chats, or Other Features. Depending on how you interact with the Services,
you may share your Personal Information with other Users, such as your
peers. Anything users post in chats, or other features will be accessible to
other users and may not be able to be deleted. Accordingly, Oshrink strongly
discourages posting any Personal Information in these places and it is your
responsibility not to share Personal Information in such a non-private location.
● Log Data. When you use our Services, we store, process and transmit your
information about how you use our Services to engage, educate and suggest
behavioural activation strategies to you.
● Surveys. From time to time we may collect information from users via surveys.
This information is used to improve the content of our web pages, the quality
of our Services.
Users can request a download of their own Personal Information that Oshrink
currently stores, and also request deletion of their account and associated Personal
Information. We reserve the right to prevent a User from exercising such rights in
certain circumstances, as permitted by law. For example, if the User in question has
broken the terms laid out in the Terms, caused harm or has abused our Services, or
has negatively impacted other members. In this case, we retain the right to keep
some of your Personal Information in order to provide more security and safety to
our members. - Why We Collect Peer’s Personal
Information
We may use Personal Information that we collect about you for various purposes,
including:
● To operate, provide and improve our Services;
● To communicate with you regarding our Services, and promotions;
● To ensure network and information security;
● To protect you, us and other users. - Personal Information We Share
We may share and disclose Personal Information as follows:
● For Legal Purposes. We will disclose your Personal Information as we deem
necessary to respond to a subpoena, regulation, binding order of a data
protection agency, legal process, governmental request or other legal or
regulatory process. We may also share your Personal Information as required
to pursue available remedies or limit damages we may sustain.
● Welfare Assurance. We may disclose your Personal Information directly to law
enforcement or local authorities in the event that it has been reasonably
determined that your safety or the safety of others may be at risk.
● Business Transfer. In the event of a merger, reorganisation, consolidation,
restructuring, bankruptcy, sale of substantially all interests or assets, or other
similar transaction, we may transfer your Personal Information to the
subsequent owner or operator of the Services.
● Anonymized Data. We may de-identify your Personal Information, in
compliance with applicable law and aggregate such de-identified data with the
de-identified data of other users.Such anonymized, aggregated data is no
longer considered Personal Information. We may then share such
anonymized aggregated data with the sponsors of programs that facilitate
your access to the Services, such as government health agencies,
researchers or healthcare providers. At Oshrink, we believe that global mental
health is a collaborative effort. The sharing of anonymized data plays a key
role in helping both Oshrink users and people worldwide to understand and
better their mental health while maintaining a high level of privacy and
anonymity to individuals. - Security of Your Personal
Information
We employ cutting-edge security measures designed to protect the security of
information submitted through the Services. However, the security of information
transmitted through the Internet can never be guaranteed. To protect you and your
Personal Information we may suspend your use of the Services, without notice,
pending an investigation, if any breach of security is suspected.
● Your Responsibilities. Users of the Services are responsible for maintaining
the security of any password, user ID or other form of authentication involved
in obtaining access to password protected or secure areas of any of the
Services.
● Unauthorised Access. Access to and use of password protected and/or
secure areas of the Services are restricted to authorised users only.
Unauthorised access to such areas or information is prohibited.
● Encryption and Firewalls. All information, including but not limited to chat
transcripts and personal information is encrypted during transmission. We use
standard Secure Socket Layer (SSL) encryption that encodes information for
such transmissions. All information received is maintained on secure servers
in encrypted format. Access to stored information is protected by multi-layered
security controls including firewalls, encryption, role-based access controls,
and passwords. - Retention Period
Generally, we will retain your Personal Information for as long as your account or
profile is active, or for the length of time needed to fulfill the purposes outlined in this
Privacy Policy unless a longer retention period is required or permitted by law.
Private messages are stored for up to one year. Oshrink will store your user account
and associated Personal Information if your account is active. After a period of
inactivity greater than 1 calendar year, Oshrink may, at its discretion, purge Personal
Information related to inactive accounts. - Links to Other Sites
The Services may contain links and widgets related to third-party websites and
services (“Third Party Services”) with which we have no affiliation. A link to any Third
Party Services does not mean that we endorse it or the quality or accuracy of
information presented on it. If you decide to visit any Third Party Services, you are
subject to its privacy policy and practices and not this Privacy Policy. We encourage
you to carefully review the legal and privacy notices of all other digital services that
you visit. Users are prohibited from requesting offsite contact with other users. If a
user is detected initiating any offsite contact, Oshrink reserves the right to
immediately terminate that account. - Nondiscrimination
Oshrink does not and shall not discriminate on the basis of race, colour, religion
(creed), gender, gender expression, age, national origin (ancestry), disability, marital
status, sexual orientation, or military status, in any of its activities or operations.
Our Relationship to You. Oshrink is a data controller with regard to any Personal
Information collected from Users of its Service. A “data controller” is an entity that
determines the purposes for which and the manner in which any personal
information is processed. Any third parties that handle your Personal Information in
accordance with our instructions are our service providers and are “data
processors.”
Legal Bases for Processing Personal Information. We describe our purposes for
processing throughout this Privacy Policy. Below is a list of the purposes described
in our policy with the corresponding legal bases for processing. Generally, the legal
basis on which we rely on to process your personal information include: necessity to
carry out our obligations arising from any contracts we entered with you or to take
steps at your request prior to entering into a contract with you; your consent to the
processing; satisfaction of our legal obligations; necessity to protect your vital
interests; necessity to process in the public interest; or for our legitimate interests as
described in those sections.
● Based on our contract with you or to take steps at your request prior to
entering into a contract
● Section 3: Personal Information We Collect
● Account Setup
● Listener
● Mental Health Services
● Section 4: How We Use Your Personal Information
● To operate and provide our Services
● Section 5: How We Share Your Personal Information
● Third Party Service Providers Performing Services On Our Behalf
● Based on your consent
● Section 3: Personal Information We Collect
● Surveys
● Chats or Other Features
● Based on our legal obligations
● Section 4: How We Share Your Personal Information
● For Legal Purposes
● Welfare Assurance
● To protect your vital interests
● Section 4: How We Use Your Personal Information
● To ensure network and information security
● Based on our legitimate interests. When we process your personal data for
our legitimate business interests we always ensure that we consider and
balance any potential impact on you and your rights under data protection
laws
● Section 3: Information We Collect
● Log Data
● Section 4: How We Use Your Personal Information
● To improve our Services
● To protect user safety - Transfer of Your Personal
Information
We transfer your Personal Information subject to appropriate safeguards as
permitted under the relevant data protection laws. The transfer of your Personal
Information out of the Designated Countries is necessary for the performance of a
contract between us, or for important reasons of public interest. We may also rely on
legal transfer mechanisms such as Standard Contractual Clauses. - Individual Rights
We take reasonable steps to ensure that your Personal Information is accurate,
complete, and up to date. In certain situations, you have the right to access, correct,
or delete the Personal Information that we collect about you. Under certain
conditions, you are also entitled to restrict or object to the further processing of your
Personal Information. You have the right to receive your Personal Information in a
structured and standard format and, where technically and legally feasible, the right
to have your Personal Information transmitted directly to a third party. If you believe
that we have infringed or violated your privacy rights under applicable law or this
Privacy Policy, please contact us at the contact information below so that we can
work with you to resolve your concerns. You may also lodge a complaint with the
competent data protection authority regarding the processing of your Personal
Information.
If you would like to exercise your rights under applicable law, please contact us at
privacy oshrinkinia@gmail.com. We may seek to verify your identity when we receive
an individual rights request from you to ensure the security of your personal
information. We may limit your individual rights requests (a) where denial of access
is required or authorised by law; (b) when granting access would have a negative
impact on other’s privacy; (c) to protect our rights and properties; or (4) where the
request is frivolous or burdensome. - Do Not Track
The Services do not support Do Not Track with respect to the Services at this time.
Do Not Track is a privacy preference that you can set in your web browser to indicate
that you do not want certain information about your webpage visits collected across
websites when you have not interacted with that service on the page. For all the
details, including how to turn on Do Not Track, visit https://www.donottrack.us. - Notices
Please send all questions, comments and notices regarding this Privacy Policy to the
Oshrink Privacy Officer at privacy oshrinkindia@gmail.com
